DeLonghi PAC700T Pinguino Portable Air Conditioner

I purchased the PAC600T (one step below this unit) from Amazon one year ago. When it arrived, I filled the tank with water, inserted it in the unit and my floor was covered with water less than a minute later. Turns out the unit's plastic base housing was cracked during shipment. Amazon replaced the unit, with the same results for the second unit. At that same time, there must have been lots of returns because Amazon stopped selling the unit. I stepped up to this unit with its slightly higher BTUs and hefty price.

The unit arrived fine, no leaks after filling with water, and I used it most of last summer (in a 14' x 20' room with average height ceiling). The unit puts out cool, definitely not cold, air. The only way to really use the unit is to get it started when the temperature isn't too high, then keep it running. I don't think it would be able to cool a warm room. It simply isn't overly powerful. That may have to do with the fact that it operates at 110 volt, rather than 220 like many AC units that are built into apartment walls.

The unit has been sitting behind my couch all winter. When I went to use it this year, the removable plastic water tank was cracked. It was emptied at the end of the season and not exposed to excessive temperatures, so I don't know what that's about.

I assumed that with the high BTU (and price tag), this would be the unit to use. But I'm going to try one of the less expensive units this year and check out its performance.

I bought 2 units last year. At first it worked fine. Then, this season, when I started to use the air conditioners, one of the unit leaked at the base, ruining my wood floor. I thought I could just use it without water, and I found it to be very insufficient to cool off the room. I have used different models of pinguino and I found that the newer models are more problematic. If it isn't leaking, then it is the alarm light that kept coming on, shutting down the unit. I followed the maintenance procedure to clean the unit, but it doesn't seem to help. I am fed up with pinquino. I think I may have to switch back to those window units.

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This product,DeLonghi 700T,was about the worst purchase that I have ever made.The unit ran for 10 mins and then shut off.After several attempts,we finally found the service center that replaced the fan motor--after a 4 month wait for the part.But that did not fix the problem--the unit shuts down after a short run.Because all of this has taken so long,Delonghi says that the warranty is now limited and that I have to take the unit to a service center 50 miles away.It has been close to 2 years and I still do not have a functioning air conditioner.

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I purchased a Pinguino PAC 700T 3 years ago. Rated at 12,000 BTUs, it cools about as well as a 6000 BTU in-window unit. However, at the beginning of this summer season, I find that it no longer cools or dehumidifies air. I found DeLonghi's central service number (800-322-3848 in case you need it) and asked for my nearest service/repair center. They informed me that they no longer have any repair centers in Massachusetts. They suggested that I take the unit to Hartford, CT, about 2 hours from Boston where I live. Having paid $1300 for this unit just 3 years ago, I expected better service than this. It appears that DeLonghi maybe doesn't care too much about supporting their products after the sale. This will be my last DeLonghi product of any kind.

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Last September 2005 my Mother and brother spent a considerable amount of money purchasing the alleged state-of-the-art current DeLonghi Pinguino PAC 03U portable 7500 BTU air conditioner as a gift for us during a S. CA heat wave. Ironically, we only needed it one day before the weather cooled off during which the unit cooled nicely and worked fine. We carefully emptied it and stored the air conditioner upright until July 2006. We just reconnected it during the current heat wave here in Altadena, CA. We turned in on at night when the outside temperature was 89 degrees. The unit put out tepid air no matter how we started and ran the unit or where we set the fan and thermostat. We followed all "troubleshooting" instructions and find ourselves left with a large white plastic doorstop. It is sweltering today (over 109 degrees out) and we have no air conditioning. The tech support line isn't open on weekends, of course, and is only open Eastern time on weekdays. My family spent a lot of hard earned dollars on the Pinguino and it has lost coolant or failed for some other reason after one use and benign storage! Worse, a search can't even find our model number (Pinguino PAC 03U). It's like it never existed. We are not happy customers and hope to get some sort of compensation from Pingunio, IF we can reach someone about this model. Good luck in staying cool if you've bought one of these things.