Royal Sovereign BDH-550 Dehumidifier 55 Pint

The Good: The product performs as mentioned in other reviews. It is effective. I plugged it in last night and dropped the output hose into a bucket to measure the collection out of curiosity. By morning, the unit had collected nearly a gallon of water. That is the good part. The bad side is that this thing is NOISY. I read reviews on-line that said the unit is quite. I even read one that said it was as quite as an "average" fan. Lemme tell you, if your fans are that loud, it is time to change them out. This thing sounds like on older style window unit AC...seriously every bit as loud. Other reviews stated that when the pump kicked on the unit was unbearably noisy. I hate to inform anyone who doesn't know this. When you run a sump pump without any water in it to pump...it is going to be noisy. However, if you allow some water to get into the unit and allow it to work as it is supposed to, the pump is not even noticeable compared to the 747 like noise made by the fan unit. So, basically, the unit works well. Just don't plan on having any quite conversations in the same room as the dehumidifier.

Royal Sovereign bdh-550 worked great for a few months. It no longer dehumidifies and is now just an expensive fan. Repair costs are too high to merit not just buying another dehumidifier (of another brand). Think twice before purchase.

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I've been looking to get a dehumidifier for a while and finally settled on this dehumidifier. I really like the bucketless feature because I never empty buckets of water now. Nice for my back. Also the design is nice and compact so it won't take up a lot of space.

I haven't had any trouble with the pump or anything like that. I always double check that the hose doesn't have anything blocking it because it will stop the dehumidifier. I would recommend calling their customer service if anyone has a problem. I called them because I thought something was wrong with the pump/hose and they just walked me through any possible reasons it wouldn't work. They were really nice and on top of everything.

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Don't quite know how long we've had it, lost the invoice, but know it's past the warranty. The pump seems to have stopped working. Great difficulty getting customer service. Several requests from both the web page, and phone messages led to no response over several months. Finally my wife impersonated a retailer to get someone on the phone. Was told it was probably the pump, but since we did not have the receipt, warranty service could not be provided. We called the suggested local repair shop, only to learn that they were suspending warranty service because Royal Sovereign had not reimbursed them for a long time. Also learned that the expense of fixing and replacing the pump would nearly meet the cost of replacing the unit. He also said that the pumps failing was not so unusual. So what we have here is faulty design, and a troubled company. Buy at your own risk.

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It worked well for 13 months, then the pump died. The warrenty was for 12 months.